Shipping policy

Shipping Policy

At ZENNZ, we are committed to delivering your orders safely, efficiently, and transparently. Please review our shipping policy carefully to understand our order processing, dispatch timelines, and delivery expectations.

📦 Order Processing & Dispatch

All confirmed orders are typically processed within 24–48 working hours.

Processing includes:

  • Order verification

  • Product quality check

  • Packaging

  • Courier partner allocation

  • Dispatch scheduling

Important:

During sale periods, high order volumes, public holidays, stock transfers, operational disruptions, or courier pickup delays, dispatch may take additional time.

Please Note:

Order processing time is separate from shipping/transit time.

🚚 Shipping Options Available

🚛 Free Shipping (Surface Mode)

Our standard delivery option shipped through surface logistics.

Estimated Delivery Time:

5–8 working days across most serviceable locations in India

✈️ Express Shipping (Air Mode)

Priority shipping for faster dispatch and air transit wherever available.

Estimated Delivery Time:

2–5 working days depending on pin code and courier serviceability

Important:

  • Express shipping charges are non-refundable once the order is shipped

  • Express delivery timelines are estimated and may be impacted by external logistics factors

🇮🇳 Delivery Timelines by Region

Standard Delivery Areas:

5–8 working days

Jammu & Kashmir / North East / Remote Locations:

7–10 working days

Rare Cases:

Delivery may take up to 14 business days depending on:

  • Product availability

  • Courier pickup delays

  • Remote area serviceability

  • Weather conditions

  • Public holidays

  • Regional restrictions

📍 Dispatch, Pickup & Logistics Delays

ZENNZ works with trusted third-party courier and shipping partners. While we aim for timely dispatch, occasional delays may occur due to:

  • Courier pickup backlogs

  • Operational disruptions

  • Weather or natural events

  • Flight restrictions (Express orders)

  • Regional logistics issues

Important:

All shipping and delivery timelines are estimated, not guaranteed.

🚛 Courier & Shipping Partners

We ship through a network of reliable logistics providers depending on your location, serviceability, and shipping mode, including:

  • Delivery One Network

  • Delhivery

  • XpressBees

  • Blue Dart

  • Ecom Express

Note:

Courier selection is automatically optimized based on speed, location coverage, and operational efficiency.

📩 Order Tracking

Once your order is dispatched, tracking details will be shared through your registered email, SMS, or WhatsApp updates (where applicable).

If tracking details are not received:

Please contact us within 48 hours of placing your order.

📦 Multiple Product Orders / Partial Shipments

For orders containing multiple items:

  • Products may be shipped together or separately depending on stock availability, warehouse location, or operational efficiency

  • Partial shipments do not affect the validity of your order

⚠️ COD Verification & Order Confirmation

To maintain secure deliveries, certain Cash on Delivery (COD) orders may require verification via:

  • Call

  • SMS

  • WhatsApp confirmation

Unverified orders may be delayed or canceled for security reasons.

❗ Incorrect Address / Failed Delivery Attempts

Customers are responsible for providing complete and accurate shipping details.

ZENNZ is not responsible for delays or failed deliveries caused by:

  • Incorrect or incomplete address

  • Incorrect phone number

  • Customer unavailability

  • Delivery refusal

  • Multiple failed delivery attempts

Important:

Additional shipping or reattempt charges may apply in such cases.

🔄 RTO (Return to Origin) / Reattempt Policy

If an order is returned due to:

  • Customer unavailability

  • Refused delivery

  • Incorrect details

ZENNZ may:

  • Charge reshipping fees

  • Deduct shipping charges from refunds

  • Restrict future COD eligibility

📦 Delivered but Not Received

In the rare event that tracking reflects “Delivered” but the package is not received:

Please:

  • Check with family members

  • Neighbors

  • Security/reception desk

Report within:

48 hours of delivery status update

Investigation Timeline:

Up to 10 working days

Resolution:

After successful verification with the courier partner, eligible resolutions (replacement/refund) will be processed.

Important:

Claims reported after 48 hours may be difficult to investigate.

🌦️ External Factors Beyond Control

Shipping timelines may be impacted by:

  • Weather disruptions

  • Public holidays

  • Political restrictions

  • Lockdowns

  • Natural disasters

  • Airline/courier operational issues

ZENNZ appreciates your patience during such unforeseen circumstances.

💳 Shipping Charges

Free Shipping:

Available on eligible orders via surface shipping

Express Shipping:

Additional charges apply for air shipping and faster transit

Important:

  • COD charges are non-refundable

  • Express shipping charges are non-refundable once shipped

📌 Important Customer Guidelines

To ensure a smooth delivery experience:

Please:

  • Double-check your address and contact details

  • Stay reachable after dispatch

  • Track your shipment regularly

  • Choose Express Shipping for urgent orders

  • Record unboxing videos for security, especially for multi-product orders

💙 Why Shop with ZENNZ?

We offer:

  • Fast order processing

  • Free & Express shipping options

  • Reliable courier network

  • Transparent tracking support

  • Dedicated assistance for genuine delivery concerns

📞 Need Help?

For shipping-related concerns, tracking assistance, or delivery support:

Contact Us:

Email: hello@zennz.in

Our support team is here to help make your ZENNZ experience smooth and reliable.

At ZENNZ, we believe in delivering not just products — but trust, transparency, and customer satisfaction.